Unplug the power cord to your Set-Top Box from the electrical outlet for 15 seconds and then plug it back in.If you still have the problem, follow the steps below to reset your Set-Top Box. Wait 30 seconds and then check to see if this resolves the trouble.Unplug the power cord to your Router for 15 seconds and then plug it back into the electrical outlet.Even if you are not currently using the Internet, your router still needs be turned on so that Fios TV can function properly. To avoid problems with your Fios TV service, make sure your router is plugged in and turned on at all times.
Resetting your router may be all that is needed. Always reset your Router first and then check to see if that resolves the issue.
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